Terms and Conditions


HMM Arts Ltd. (The Hive) is a registered charity (no: 1108488) and a company limited by guarantee (reg: 5280336), both registered in England. This document outlines our Terms & Conditions and our Privacy Policy for the use of information we gather online and through purchases you made through any of our outlets either online or offline. As a Company, we are committed to protecting your privacy and complying with the Data Protection Act 1998.


1.1 Tickets

The Hive sells tickets for its own events, as well as other events on behalf of promoters, producers, teams, performers and venues. We refer to these parties as our ‘Venue Clients’

Tickets purchased are subject to transaction booking fee of £1.50 and tickets are non-refundable. Refunds/transfers may be possible under exceptional circumstances (e.g. cancellation of an event) but are at the discretion of The Hive. Tickets are not for resale and should not be used for any other purposes including promotions and contests. The Hive refers the right to refuse sale of tickets to young people under the age of 16.

We do not take any responsibility for tickets mailed to you or for tickets lost or stolen. Tickets are only valid for the date and event shown on the ticket and it is the responsibility of the customer to make a note of these details. The Hive does not take any responsibility for events cancelled by any of the Venue Clients. The Hive also reserves the right to refuse admission in the case of a breach of these terms & conditions or on other grounds; including later arrival, being under age (or appearing to be), being drunk, unauthorised recordings or any other anti-social behaviour. Under 16’s must be accompanied by a responsible adult.

For issues regarding tickets purchased directly from the Venue Clients of the Hive, please contact the Partners directly as the Hive does not take any responsibility for tickets purchased from Venue Clients or other ticket outlets.

1.2. Merchandise, Café and Bar Sales

For merchandise, The Hive will only process purchases made by persons over 16 years of age unless accompanied by a parent or a guardian. Café sales will be made by persons over the age of 7, except for alcohol sales. For alcohol sales The Hive operates a Challenge 25 strategy.

All Intellectual Property Rights in or to the materials and information made available to you through The Hive merchandise website including but not limited to our registered and unregistered trademarks either owned by us or licensed to us by our third party partners.

We will not take any responsibility for goods once they have been passed on to Royal Mail or other courier. Risk in the goods passes to you upon delivery. We may cancel any sale and not supply products or services if it is reasonable to do so and may change or discontinue the availability of any product at any time at our sole discretion. However, if we do so, we will always notify you that we shall do so and, where relevant, refund you all payments made by you.

Please note that we cannot give refunds in respect of personalised goods or goods which by their nature cannot be returned to us, goods which deteriorate or expire rapidly, or which are by their nature time-sensitive, or in relation to any video cassette, CD, DVD, or other digital medium the seal of which has been broken. Therefore, when purchasing such items, please think carefully before you buy.

There is no warranty on any of the merchandise goods or services purchased from The Hive as goods are sold ‘as is’ basis. This will not affect your statutory rights.


This policy deals with personally identifiable information that may be collected on our website, when you contact us in person or by telephone.

2.1. Personal information - information we request directly from you We collect various personal details when you create your online account and/or make a purchase either online, by phone or by visiting our Box Office. This information would include your name, phone numbers, address, email address etc. We may also keep a record of your transactions with The Hive and any correspondence between us. You may be asked for further information. If this is the case, then this privacy policy will apply to the personal information you provide, but please check for any specific terms that apply each time you participate in these activities.

2.2. Personal information – how will we use your information

The Hive sometimes sells tickets on behalf the providers of the events for which you buy tickets. This might be an artist, venue, promoter, amateur theatre groups or other arts organisation, producer or sponsor. We refer to the organisers or providers of an event as our ‘Venue Clients’. When you purchase tickets for an event, we share your personal information with our Venue Client, but only if you have bought tickets for the events that they are providing. There may be more than one Venue Client for each event. If you have indicated that you do not wish to receive any offers or newsletters, nor should your information be used for marketing purposes, The Hive will inform the Venue Client of this condition. After the data has been provided, it is the responsibility of the Partner to comply with the conditions set for the use of the information.

2.4. Personal information – providing, improving and customising our services We use your information primarily to provide you with the services and products you request, and related customer services (this includes providing The Hive website, website administration and security). We also analyse this information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience. Depending on your marketing preferences, we may use this information to help us to determine which offers, information, discounts and promotions you would most like to receive. 2.5. Direct Marketing

When you first register with The Hive website (either in person, over the phone or through the website), you can decide whether your contact information may be used by us, our Venue Partners and selected third parties for direct marketing purposes. Depending on your selection, The Hive, its Venue Partners and/or other third parties may contact you by e-mail or post with information or offers regarding their goods and services such as discounts, exclusive offers or special event information. Unless you opt-out, The Hive will send you a monthly newsletter with information about upcoming shows and events. If you purchase a ticket for an event, your address will be entered into The Hive ticketing database service. You will be given an opportunity to unsubscribe in every marketing e-mail we send you. 2.6. Partner Marketing You may also receive marketing information from the Venue Partners for the events for which you have purchased tickets. If you do not wish to receive marketing correspondence from a Partner please use the unsubscribe link in their communications or contact them directly to request that your details are removed from their databases.

2.7. Changing your marketing Preferences

If you change your mind or want to amend your marketing preferences, you can do so at any time from your online account, calling us or visiting The Hive during our opening hours. Please note that you will always continue to receive customer service emails from The Hive Centre – and these could include order confirmations, event reminders, information about changes to an event you've purchased tickets for and reminders to print your tickets if you've selected that option for ticket delivery.

2.8. Information sharing and/or transfer

The Hive and its Venue Partners will not share your data with any third parties without your consent, except under the following circumstances:

If we use a third party supplier to carry out specific business operations (e.g. a courier) but only if we have in place a written agreement protecting your information

If you have purchased other goods or services via our website such as merchandise, in which case your information may be shared with third parties to process and fulfil your orders.

If you enter a competition, promotion or a prize draw by our Partners or third parties, and The Hive is not the operator, the information you provide will be shared with the operator of the promotion, competition or prize draw

If we consider it necessary to comply with laws or regulations, to assist law enforcement, to protect the rights, property, or safety of The Hive, our customers, users of this Site, or others.

2.9. How your financial information is collected and used

If you are purchasing tickets, you will be asked to provide financial information (your payment card information) each time you make a purchase. Financial information we collect is used to authorise payment and bill you for your purchases through The Hive website, phone sales or Box Office sales in person. When you make a purchase from The Hive, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Where we do share this data, we apply payment industry standard encryption methods to maintain its security. If you've ordered any additional goods or services through The Hive such as merchandise, your information may be passed to the providers of such goods or services so they can process your transaction and provide you with the goods or services you have ordered. Except for processes explained above, we will not share your financial information with any third parties without your prior consent.

2.10. Changes to this privacy policy and your rights

We refer the right to make some changes and adjustments to this privacy policy from time to time, so please check regularly for any updates. Where there's a significant change to this privacy policy, we'll always notify you so that you can decide whether to continue using our services. You can edit and view the information about you that you've provided to us by logging on to your account on the website. You also have the right to obtain a copy of the personal data we hold about you to correct any inaccuracies in such data. If you wish to exercise any of these rights, please contact us using the details at the end of this document. For some requests we may ask you to provide: proof of identity, further information to enable us to locate the information you have requested, and/or a payment of £10 to cover our costs. Your request will be dealt with as soon as possible and will not take more than 30 days to process. The Hive also has a complaints procedure and details can be requested by contacting us using the details at the end of this document.

2.11. The Hive Website

The contents of The Hive web site are for information only and neither the author nor The Hive accept any responsibility for any loss or damage caused as a result of reading or use of these pages. Whilst every care has been taken in the compilation of these pages, The Hive disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. Any views expressed in these pages are not necessarily those of The Hive or its Venue Partners. If you find anything that causes concern please contact us immediately. We use Google Analytics to collect information about how our visitors use and navigate this website. We use this information to analyse usage of the website so that we can continually work to improve the website and your experience of it.

All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with The Hive are subject to the exclusive jurisdiction of the English Courts.

Please do not hesitate to contact us if you have any questions:

The Hive

5 Belmont

Shrewsbury SY1 1TE

Tel. 01743 234 970


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